Help

Support

Questions about the app, Premium or your data? Write to us, or find a quick answer below.

Email us

support@residentstep.app

Tell us your phone model, the app version (Settings → About) and what happened.

Never send personal documents

Never send your A-number, receipt numbers or documents by email.

Restore Premium

  • Open ResidentStep and go to Settings › Restore purchases.
  • Be signed in to the same Apple or Google account that bought Premium. No ResidentStep account is needed.
  • Premium doesn’t move between iPhone and Android. For a refund, ask Apple or Google Play.

Export and delete your data

Settings › Privacy & security › Export my data saves a copy of your records. Delete all data removes everything on your phone. If you turned on backup, Settings › Backup › Delete deletes it and its sign-in account.

Delete your account or data

Common questions

Quick answers.

Moving to a new phone

Turn on backup on the old phone, or export your data (Settings › Privacy & security). Your phone’s own iCloud or Android backup can’t move your records: they’re encrypted with a key that stays on the old phone.

A date looks wrong

Check the dates you entered against your card, your passport stamps and your notices; the app shows the rule it used and its source. If it still looks wrong, email us which screen it was, without your dates or document numbers.

Legal questions

We can’t give legal advice. ResidentStep is not a law firm and is not a substitute for the advice of an attorney. Talk to an immigration attorney, or a representative accredited by the U.S. Department of Justice.

Do I need an account?

No. Every feature works without one, and Premium belongs to your Apple or Google store account. You sign in with Apple or Google only to turn on the optional encrypted backup.

How do I change the language?

ResidentStep follows your phone’s language. To pick English or Español yourself, go to Settings → Language.

Can you help with my case?

We can help with the app, but not with your case. ResidentStep isn’t part of USCIS. For your application, contact USCIS or an immigration attorney. Green Card on uscis.gov